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POLICY

Last Updated: June 2023

About Us

Rectify DV (“Rectify” or “us” or “we” or “our”) provides vehicle diminished value appraisal and settlement services (“Services”). To promote and provide our Services to you, we may collect information about you that, either alone or in combination with other data, is reasonably capable of identifying or being associated with you (“personal data”) when you visit our physical office or online via our Rectify website located here: https://whatsmydv.com or https://Rectifydv.com (“Site”).

Purpose

The purpose of this Rectify DV privacy policy (“Policy”) is to provide you with information on:

1. Who and what this Policy applies to;
2. How we collect, use, disclose, store, and protect (“process”) your personal data when you use the Services, visit our Site, or otherwise interact with us; and
3. How you can make a privacy related request or otherwise contact us. This Policy is incorporated into and governed by our Terms of Use located here https://whatsmydv.com or https://Rectifydv.com .

IF YOU DO NOT AGREE WITH ANY OF THE PRACTICES DESCRIBED IN THIS POLICY, THEN PLEASE DO NOT ACCESS THE SITE OR USE THE SERVICES OR OTHERWISE PROVIDE US WITH YOUR PERSONAL DATA. YOUR CONTINUED VISITATION OF OUR SITE AND/OR USE OF OUR SERVICES SIGNIFIES YOUR ACCEPTANCE OF THIS POLICY. IF YOU LEARN OF A POTENTIAL VIOLATION OF THIS POLICY BY US OR AN OUTSIDE PARTY, PLEASE CONTACT US USING THE CONTACT DETAILS BELOW. 

Policy Scope

Who Does this Policy Apply To?

The Services are intended for, and this Policy applies to, users 18 years of age or older who reside in the United States (“Intended Customer”). If you are not an Intended Customer and choose to visit our Site or otherwise provide us with your personal data, you do so at your own risk. You agree and acknowledge that by providing any personal data to us, such information will be collected from and stored in the United States.

Our Data Processing Activities

Please see the tables below to learn about our data processing activities with respect to you receiving Services, accessing our Site, or otherwise communicating with us or our agents and service providers.   

Personal Data We Collect About You

Personal Data TypeSourcePurpose
Name & contact information (address, phone, email, etc.)From you directly
  • To provide you with an estimate for our Services
  • To provide Services to you
  • To communicate with you regarding the Services or to answer your inquiries
Information about your vehicle, your vehicle accident history, your vehicle insurance provider, and any related documents or information you choose to provide to usFrom you directly
  • To provide you with an estimate for our Services
  • To provide Services to you
  • To communicate with you regarding the Services or to answer your inquiries
Payment informationFrom you directly
  • To make payments on or through our Services

General Purposes

Any personal data described in the table, above, may be processed for the following “General Purposes”:

  • Customer/IT support
  • To comply with legal, law enforcement, and/or regulatory requirements or requests
  • To exercise our legal rights
  • To run our day-to-day business and facilitate corporate or other business transactions
  • For document retention/data storage purposes

Third Parties Who Receive Your Personal Data

Recipient TypePersonal Data TypePurpose
Credit card / payment processorsFinancial/payment InformationFacilitate payment for Services
Data storage providersAll personal data described aboveDocument retention/data storage

General Purposes

The following third parties may receive any personal data described above in certain instances:
  • Our affiliates – to assist us with any purpose described in the tables above
  • Law enforcement & regulatory authorities – in the event of a legal requirement, regulatory inquiry, potential or actual litigation, or an investigation.
  • Potential purchasers of Rectify – if there is a potential change in our ownership status

How to Submit a Privacy Request

If you wish to access, correct, or delete your personal data (“Privacy Request”) we will use reasonable efforts to accommodate your Privacy Request within commercially reasonable timeframes, provided that we can verify your identity.  In order to verify your identity, we may ask for you to provide certain information about yourself and, in some cases, we may follow up with you to obtain additional information as necessary to authenticate your request.  We will not fulfill your Privacy Request if we are not able to verify your identity.

Please note that, with respect to deletion requests, we may not be able to ensure or guarantee complete and comprehensive removal of your personal data in all places and for all purposes.  Your personal data may have been shared or reposted by other parties who act outside of any business relationship with us or may not cooperate with our request for them to delete your personal data.  Additionally, we may not be able to fulfill your request due to federal or state laws or our internal policies may require maintenance of your personal data in our records.  Please note that if the deletion request relates to information that we need to provide Services to you, you may not be able to use those Services properly moving forward.

If you wish to submit a Privacy Request, please contact us using the contact details below.   

Data Retention

We retain personal data as needed to complete the Services or for other legitimate purposes such as ensuring security of our data and systems, complying with our legal obligations, complying with tax, audit, or other books and record policies, resolving disputes, and conducting internal investigations, and enforcing our agreements or other legal rights. Due to the different purposes for retaining your personal data, the actual retention timeframes may vary depending on the type of personal data we collect from you and the purposes for which we use your personal data.

Please note that residual copies of your personal data may be removed from backup systems subject to our backup data retention schedule.

Data Security

We have implemented technical and organizational measures to address the risk of loss, misuse, alteration, or unauthorized disclosure of personal data under our control. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a need to know such information to provide the Services, to facilitate our day-to-day business operations, in instances where disclosure is necessary in special cases, such as a physical threat to you or others, to meet our legal and compliance obligations, and/or for purposes as permitted by applicable law. While we have employed security technologies and procedures to assist safeguarding your personal data, no system or network can be guaranteed to be 100% secure, and we cannot guarantee that the information you send over the internet is fully secure. You should exercise discretion in what information you disclose and/or transmit through our Site. The transmitted information may be intercepted by others before it reaches us. If you are concerned about sending information to us over the Internet, please send the information by mail or call us to make other arrangements. We are not responsible for the security of information transmitted online.

Changes To Our Policy

We reserve the right to change this Policy at any time. Since this Policy may change as we modify or expand our Services or to comply with changes in applicable laws, we suggest you check back from time to stay informed of such changes.  Any changes will be immediately incorporated into this Policy and will be prospective only.  We will not make any changes that have retroactive effect unless legally required to do so.  Your continued use of the Services or the Site after any changes are made to this Policy constitutes your acceptance of the changes.  If any changes are unacceptable to you, you should cease all use of the Services and the Site. 

How to Contact Us

If you have any questions regarding this Policy, please contact us at:
  • Email:   Info@rectifydv.com
  • Phone:  7049843986
  • Mail:  229 Medical Park Rd Suite 201 Mooresville NC 28117
  • Attention: Anthony